30 March 2019 – The workshop on “Customer Service” was held last week at the Training Room of the University. It was organised by the Centre for Communication, Teaching & Learning (CCTL) as part of the Administrative Staff Development Programme and was facilitated by Yang Mulia Miss Thulasimani Munohsamy.
The workshop was attended by twelve administrative staff from various departments in UTB. The objectives were to build confidence and acquired skills dealing with customers, create positive customer experience and manage customer expectation and how to handle difficult customers and make the most out of them. The workshop was tailored to develop the participants’ skills to offer exceptional customer care.
In the workshop, the insight of customer service, the importance of customer service and how to handle difficult customers were discussed. The participants shared their experience of positive and negative, internal and external customer service experiences and how it should have been handled. Participants also presented role plays incorporating what they have learned from the workshop before they end the half-day workshop.
The workshop gives an opportunity for the employees to help engage skills of their own development and career advancement benefiting the organisation at the same time. It helps to raise the morale of the administrative staff to deliver excellent service which will result in the transformation of workplace and great atmosphere.
