UTB UNIVERSITY SATISFACTION SURVEY 2020/21 REPORT

> UTB UNIVERSITY SATISFACTION SURVEY 2020/21 REPORT

Executive Summary

A survey of UTB University Satisfaction was conducted during the months of April and May. All students enrolled in the academic years 2020/21 were emailed an invitation to participate in this online survey. The PDO would like to thank students who have responded to the survey and congratulation to those who have won the $10.00 drink voucher. You will be contacted to collect the voucher.

Participation was voluntary, the survey was implemented using the online intranet, and respondents were ensured confidentiality. Respondents were asked to rate the satisfaction for UTB teaching and learning, facilities and services and overall university experiences using a five-point, Likert-type scale consisting of 20 items as shown below.

Teaching and Learning

Academic Staff are enthusiastic about what they are teaching.

Academic staff are good at explaining theory and concept.

Academic staff are knowledgeable in their area of expertise.

Academic Staff are friendly and always available for consultation

The course has challenged me to achieve my best work

I am satisfied with the teaching commitment of academic staff.

The course has provided me with opportunities to explore ideas or concepts in depth

I am satisfied with the quality of my degree program.

Overall, I am satisfied with the teaching and learning experience of my program.

SERVICES

Student Staff Centre (SSC) – You are happy with the services provided by the SSC

Student Support and Counselling – You are happy with the services provided

I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to

I am happy with the environment of the lecture halls and tutorial rooms

Computer Facilities – The IT resources and facilities provided have supported my learning well

I am happy with the food and catering facilities

Library facilities – The library resources (e.g. books, online services and learning spaces) have supported my learning well

Overall, I am satisfied with the facilities and services

OVERALL

Overall, I am satisfied with the teaching quality of the course

Overall, I am satisfied with my experience at this university.

I would recommend this course and university to my friends and family.

This year, a total of 366 students (36% response rate) completed the majority of the survey with the following distributions

1st Year

35%

2nd Year

16%

3rd Year

12%

4th Year

28%

Postgraduates

9%

   

Overall

In overall, 80% of the students are 75% satisfied with the quality of the teaching-learning process in the institute. 82% of them are 75% satisfied with the universities experience with 71% of the students would recommend the course to their family and friends.

Teaching and Learning

The teaching and learning process in the institute with the implementation of modern and distinctive pedagogical methods, have achieved the satisfaction levels above 75% for most of these categories. The academics have received good responses from the students with all above 75%.

Facilities and Services

In term of facilities and services, UTB has achieved above 50% satisfactions. However, there are students who did not fully utilized the services and facilities.

Teaching and Learning

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

NA

Academic Staff are enthusiastic about what they are teaching.

37%

43%

17%

2%

0%

1%

Academic staff are good at explaining theory and concept.

34%

43%

19%

3%

0%

1%

Academic staff are knowledgeable in their area of expertise.

48%

42%

8%

1%

0%

0%

Academic Staff are friendly and always available for consultation

39%

43%

15%

2%

0%

0%

The course has challenged me to achieve my best work

39%

40%

17%

3%

1%

0%

I am satisfied with the teaching commitment of academic staff.

39%

36%

20%

4%

1%

1%

The course has provided me with opportunities to explore ideas or concepts in depth

34%

48%

13%

4%

0%

0%

I am satisfied with the quality of my degree program.

40%

31%

20%

6%

2%

2%

Overall, I am satisfied with the teaching and learning experience of my program.

41%

34%

21%

3%

1%

0%

             

Facilities and Services

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

NA

Student Staff Centre (SSC)

9%

38%

38%

8%

2%

5%

Student Support and Counselling

24%

21%

34%

0%

1%

21%

Access course-specific resources

28%

25%

25%

13%

4%

4%

Lecture halls and tutorial rooms

29%

29%

25%

13%

3%

2%

Computer and IT

23%

29%

20%

13%

4%

11%

Food and catering

31%

18%

32%

12%

4%

4%

Library

33%

27%

28%

7%

2%

4%

Overall

34%

24%

34%

5%

3%

0%

             

Overall Satisfaction

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

NA

Overall, I am satisfied with the teaching quality of the course

40%

40%

16%

2%

2%

0%

Overall, I am satisfied with my experience at this university.

42%

40%

13%

4%

2%

0%

I would recommend this course and university to my friends and family.

41%

31%

22%

4%

3%

0%