20 April 2019 – UTB Administrative Staff attended ‘Telephone Etiquette Workshop” at the Training Room, UTB. The workshop was organised by the Centre for Communication, Teaching & Learning (CCTL) as part of the Administrative Staff Development Programme and was facilitated by Yang Mulia Miss Thulasimani Munohsamy. The objective of the workshop was to learn effective … Continue reading MASTERING THE ART OF TELEPHONE ETIQUETTE